AION 2 server status, queues and maintenance

To see whether AION 2 is up, check the official notice board first and the X account second: maintenance windows and hotfixes for the global version go up on the board. When a server is full, members with a clean record wait in a priority queue ahead of everyone else.

Where to check for outages and maintenance

The AION 2 notice board: The main channel: maintenance notices with their start times, hotfixes, and new servers as they open.
@Aion2Official on X: Short posts. Some timings land here and not on the notice board; the Early Access pre-download hour was one.
Steam news for AION 2: The bigger announcements are copied here, which is handy if you already live in the Steam client.
The official Discord: The official community server, and the place to leave feedback.

Times are given in Pacific time, sometimes with Central European time alongside. The release date page has a conversion table and a clock in your own zone.

Queues: who gets in first

How the queue works when a server is full:

“When a server is at capacity, members in good standing join the priority queue instead of the general queue, and both queues move as space opens. Priority queue access is a privilege, not a guarantee. Players with disciplinary action taken against their account, or accounts suspected of violating the Terms of Service, may have this privilege revoked.”

Member here most likely means a Special Quai Membership holder: the $14.99 monthly subscription is the only membership the global version sells. Every Founder’s Pack includes 30 days of it, but those days only start when you press Activate, and they apply to one server. The general queue keeps moving as well. What the membership costs and what else it unlocks is on the membership page.

How long maintenance has lasted

So far there has been one long outage. During the Launch Scale Test the game servers went down for about 24 hours at 12 PM PDT on the first day, the moment that day’s session ended, and a hotfix followed before the second session. It cost little playtime, since it fell between the two sessions, but anyone still creating a character met it:

“While I was creating my character, a message poped-up "Servers are being closed for maintenance for 24 hours". By the time I logged back in, the playtest was already over lol”

Maintenance during Early Access comes out of the five days; it does not extend them. More on the Early Access page.

If the game will not connect

For a specific message, such as creation being restricted on a full server or the client saying you have no Advanced Access, go straight to errors and fixes. Otherwise, in this order:

Check the notice board If there is a maintenance notice, nothing on your side will fix it.
Check you are playing the right app Steam playtesters must uninstall AION 2 Playtest and install AION 2 itself; the test app is not the game.
Check your country The global version refuses play from 18 countries and territories, Korea and Taiwan among them. The list is on the servers page.
Note any block code If the game closes with a Block Code pop-up, the Block Code page on the support site lists the fix for each code.
Then contact support with three details For repeated disconnects, support needs your current country, when the problem started and your internet provider, so have them ready before you open a ticket at help.plaync.com.

A crash on start-up can also be a hardware question; the system requirements list the minimum and recommended PCs.